C9020-568 IBM Enterprise Storage Technical Support V5

Test information:
Number of questions: 60
Time allowed in minutes: 90
Required passing score: 62%
Languages: English, Japanese

Customer Environment, Requirements, and Plans (40%)
Describe a customer’s hardware and software environment.
Describe customer operational contraints, including power, cooling, personnel, knowledge level, service level requirements.
Identify disaster recovery and high availability requirements.
Identify customer performance requirements, including throughput and latency.
Identify the customer’s capacity and growth requirements and the impact on total cost.
Describe a conceptual level understanding of existing systems environment.

Product Information (30%)
Given a scenario, describe the difference between various storage media and align them to a requirement of TCA, performance, and upgradability.
Given a scenario, explain the difference in cost, performance, and reliability of IBM storage solutions.
Given a scenario, describe IBM’s competitive advantages.
Given a scenario, describe how IBM enterprise storage products help clients solve data and device management issues through Smarter Storage and application efficiency and integration.
Given a scenario, explain alternatives to the existing environment to provide additional functionality.

Application of Resources and Tools (20%)
Given a scenario, evaluate which tool(s) to use based upon key applications, performance requirements, and customer pain-points.
Identify the value proposition of IBM maintenance, IBM websites, IBM tools, and IBM processes.
Given a scenario, identify high-level steps to integrate new solutions into an existing systems environment.
Given a scenario, evaluate which tool(s) to use to identify the customer’s capacity and growth requirements and the impact on total cost.

Hybrid Cloud and Analytics Concepts (10%)
Identify ways the IBM storage porfolio enables hybrid, public, and private clouds.
Identify ways the IBM storage porfolio enables analytics.
Identify ways the IBM storage porfolio enables security.

QUESTION: No: 1
How is RTO defined?

A. The amount of time it takes to complete the network recovery.
B. The amount of data loss that’s deemed acceptable from a disaster
C. The amount of time it takes to restore the user profiles
D. The amount of time it takes to recover from a disaster

Answer: D


QUESTION: No: 2
A customer is looking for a storage solution to backup data in the environment. What is the recommended
solution from a price and performance standpoint?

A. Flash
B. SAS
C. SSD
D. NL-SAS

Answer: B


QUESTION: No: 3
A storage administrator needs to set storage alerts for the IBM DS8886, IBM Spectrum Virtualize, and
EMC OMX.
Which product enables this ability?

A. IBM ESA
B. IBM Storage Alert Manager
C. IBM Spectrum Scale
D. IBM Spectrum Control

Answer: D


QUESTION: No: 4
A customer has existing fiber attached storage that has reached the end of life. The customer wants a
scalable solution that is easy to manage and integrates with VMware. The customer has a preference for
an IBM XIV based solution, but is concerned about migrating the existing data and boots volumes.
Which explanation best addresses the customer’s concern?

A. IBMXIV has both a vCenter and VAAI plug-in.
B. IBM XIV has a build in capability to copy the existing data.
C. Thin provisioning on the IBM XIV will reduce the necessary capacity of the XIV.
D. An IBM Spectrum Control must be included

Answer: A

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