C2020-900 IBM Predictive Maintenance and Quality Essentials

Test information:
Number of questions: 55
Time allowed in minutes: 90
Required passing score: 64%
Languages: English

Related certifications:
IBM Certified Solution Advisor – Social Business V1

This exam covers the following products and versions: IBM Connections 5.0, IBM Sametime 9.0, IBM Connections Docs 1.0.6, and IBM WebSphere Portal 8.5.

Study Guide for the certification test.

Below are the high level objectives for this exam. We recommend reviewing the Study Guide for more detailed information on the test objectives to provide a better idea of the content which will be covered on the exam.

Section 1: Products and Capabilities (27%)

Understand how IBM Connections can be applied to Social Business Use Cases
Understand how IBM Mail Next or Connections Mail can be applied to Social Business Use Cases
Understand how IBM Docs can be applied to Social Business Use Cases
Understand how IBM Sametime can be applied to Social Business Use Cases
Understand how IBM WebSphere Portal can be applied to Social Business Use Cases
Understand the Social Capabilities that Drive Human Interactions
Explain document management in IBM Connections
Understand level of available customizations of IBM Connections, IBM WebSphere Portal
Understand IBM Connections features
Understand how to implement Exceptional Digital Experiences using IBM Social Products
Understand and describe the key differences between Connections in the browser and Connections on mobile
Explain differences between instant messaging, Mail, and other similar technologies
Understand how to gain insights from customers and site visitors using reporting and analytics
Define end user definition of “files” as it relates to Social business

Section 2: Integration Points and Architecture (27%)
Articulate the architectural decisions that need to be made in order to implement the Social Business Architecture
Understand resource requirements regarding installation, configuration and customization process
Understand Social Business security concerns in enterprise environment
Explain how Social network platform can integrate into existing client environment
Understand the basic small-medium-large infrastructure requirement options of IBM Connections
Explain integration capabilities of the various IBM solutions
Understand Open Social API and how it fits into overall Social Architecture
Understand integration with non-IBM products
Understand differences between internal systems, intranet, extranet solutions
Identify differences between systems of record and systems of engagement
Understand the different social integration points

Section 3: Benefits, Patterns, and Use Cases (16%)
Describe the differences between a people-centric, a document-centric and a community-centric approach
Define appropriate social business use cases
Understand the difference between social collaboration, communication and content
Explain how Social Business improves business outcomes
Explain how Social Business improves business outcomes
Measure the impact and usage of social business using metrics and network analysis
Understand key concerns/concepts around mobility
Understand Social Business patterns

Section 4: Adoption and Governance (22%)
Understand key roles in the adoption, strategy, and governance planning
Explain how to improve employee/team collaboration using Social Business platform features
Describe how social communication fits into a comprehensive communication strategy
Describe the impacts of a social business solution on internal versus external usage
Understand the methods of social business adoption
Understand how mobile and mobility affects adoption
Articulate Social Business Roadmap along with different phases of adoption
Understand the role of Gamification in Social Business
Understand how to meet business needs regarding compliance, legal, and privacy
Create and refine governance model around social business
Understand best practices for social business success

Section 5: Social Business Maturity Model (7%)
Understand the difference of Social Business and Social Media
Describe how Social Business solutions fit together into a cohesive collaboration platform
Establish business value that Social Business brings to an enterprise from both an internal and external perspective
Understand and adapt to cultural differences among organizations
Understand the needs of various industries and how social can benefit them differently

IBM Certified Solution Advisor – Social Business V1

Job Role Description / Target Audience
An IBM Certified Solution Advisor – Social Business V1 is a person who can clearly explain the benefits and underlying concepts of Social Business. This person can also demonstrate how the IBM Social Business offerings helps customers realize these benefits.

Key areas of competency include:
Products and Capabilities
Integration Points and Architecture
Benefits, Patterns, and Use Cases
Adoption and Governance
Social Business Maturity Model

Recommended Prerequisite Skills

The following qualifications are requirements for success:
Working knowledge of Social Business design principles
Working knowledge of Social Business architectures, solutions, and processes
Working knowledge of Social Business maturity models and adoption models
Working knowledge of the IBM Social Business Reference Architecture
Working knowledge of the IBM Social Business offerings
Working knowledge of the role of corporate and information governance, and security on Social Business architecture
Working knowledge of the features of the products contained in the Social Business Reference Architecture

This certification requires 1 test(s).

Test(s) required:
Click on the link(s) below to see test details, test objectives, suggested training and sample tests.

Test C2040-400 – Foundations of IBM Social Business Architecture V1

Click here to view complete Q&A of C2040-400 exam
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